Dear Ahrefs Support Team,

I am writing to request urgent assistance regarding my subscription status.

I successfully made a payment of $141.90 for the Ahrefs Lite Subscription on August 25, 2026 (Billing period: Aug 15 – Sep 15, 2026). However, my dashboard continues to display my account status as Free plan, and the Live Chat widget is currently unavailable for my account.

Account Details:

Account Email: millerjohn27792@gmail.com

Plan Purchased: Ahrefs Lite Subscription

Payment Date: August 25, 2026

Total Amount Paid: $141.90 (including 10% VAT)

I have attached two files to this post.

The payment receipt confirming the successful transaction.

A screenshot of my current dashboard showing the "Free plan" status.

Could you please check and manually sync/activate my subscription as soon as possible?

Thank you for your quick support.

Best regards,